Terms and Conditions
No Hassle For Trades Last updated: 17th August 2026
These Terms and Conditions (“Terms”) govern the provision of marketing services by No Hassle For Trades (“we”, “us”, “our”) to any client (“you”, “your”) who purchases a package or service from us. By booking a free audit, signing up for a package, or otherwise engaging our services, you agree to these Terms.
1. Who we are
No Hassle For Trades is a marketing agency based in Cambridgeshire, UK, providing marketing services to trades businesses.
Contact email: info@nohasslefortrades.com Business address: 108 Malvern Road, CB1 9LD Cambridge
2. Our services
We provide marketing services for trades businesses, currently offered as two packages:
• Growth — including Google Business Profile optimisation, missed call text back, CRM lead pipeline and automation, automated follow-up, review and reputation automation, customer reactivation campaigns, and monthly reporting.
• Authority — everything included in Growth, plus a website build, Google Ads management, ongoing content, call tracking and reporting, and a monthly strategy call.
The specific services included in your package are as set out on our website or in your onboarding communication at the time you sign up. We may update the services included in each package from time to time; where this happens, we’ll let existing clients know before any change takes effect.
3. Setup fees and monthly fees
• Packages include a one-off setup fee and a recurring monthly fee, as set out on our website or agreed with you directly.
• The setup fee is payable before we begin building your systems and is non-refundable once work has started, except as set out in Section 9 (Cancellation).
• Monthly fees are billed in advance and are due on the date agreed at sign-up.
4. Costs outside your package
Some costs are separate from your package fee and are your responsibility directly:
• Google Ads spend — if you run Google Ads, your advertising budget is paid directly to Google and is separate from our management fee.
• Jobber subscription — where used for quoting and job management, billed directly to you by Jobber as your own account.
• Squarespace subscription — your website is built on your own Squarespace account, billed directly to you by Squarespace.
• Professional photography — available as an optional extra, only where requested.
• Domain name — if you want a custom domain name rather than a default subdomain, this is a small separate annual cost.
We will always tell you about any cost outside your package fee before it’s incurred.
5. Contract term and notice period
We don’t believe in locking clients into long contracts they can’t get out of. Our packages run on a rolling monthly basis, with a minimum initial term of 3 months from your start date.
After the minimum term, either party may cancel by giving 30 days’ written notice by email. You’ll continue to be billed, and we’ll continue to deliver services, during the notice period.
6. Payment terms
• Fees are due on the date specified in your invoice or payment agreement.
• Late payments may result in a pause of services until payment is received.
• We reserve the right to charge reasonable interest on overdue invoices, in line with the UK’s Late Payment of Commercial Debts Regulations.
7. What we need from you
To deliver our services effectively, we may need you to:
• Provide timely access to accounts (e.g. Google Business Profile, Jobber or your existing quoting/job management tool, domain registrar) where required
• Provide business information, images, or content when requested
• Respond to reasonable requests for information or approval within a reasonable timeframe
Delays in providing this may affect our ability to deliver services on the expected timeline, and we’re not responsible for delays caused by late or missing information from you.
8. Results and expectations
We work hard to deliver genuine results, but we cannot guarantee specific outcomes such as a particular Google ranking, a set number of leads, or a specific return on investment. Marketing results depend on many factors outside our control, including market conditions, competitor activity, and changes to platforms like Google or Meta. Where we give timeframes or expectations, these are estimates based on experience, not guarantees.
9. Cancellation and refunds
• You may cancel in line with the notice period in Section 5.
• Setup fees are non-refundable once work has begun, since this covers time and resources already spent building your systems.
• Monthly fees already paid for the current billing period are non-refundable, but no further payment will be taken once your notice period ends.
• We may cancel or pause services with reasonable notice if payment is significantly overdue, or if we reasonably believe the working relationship cannot continue effectively.
10. Ownership of work
• GoHighLevel is our own platform, licensed to you for the duration of your package. It is not owned by you, and access to it ends when your package ends. This covers your CRM, automations, and pipelines. Lead capture forms on your website connect through to GoHighLevel, but the CRM and automation system itself remains our platform, not yours.
• Jobber, where set up as part of your package, is your own account, billed directly to you, and remains fully yours regardless of whether you continue working with us.
• Your website is built on your own Squarespace account, billed directly to you. It is genuinely yours: if you cancel, your website stays live and under your control, and you’re free to continue managing it yourself or hand it to another provider.
• Our own internal processes, templates, and systems (such as our snapshot templates and automation frameworks) remain our intellectual property and are not transferred to you.
• If you cancel, you’re entitled to a reasonable handover of your own data (such as your CRM contact data), but not to our underlying agency systems, templates, GoHighLevel platform access, or processes.
11. Access to your other business software
• If you already use your own quoting or job management software (rather than Jobber), we may ask you to provide us with a dedicated login, ideally a separate staff or reporting-level account rather than your own personal or owner login, so we can review quote and job status as part of delivering and reporting on your package.
• We will only use this access to review information relevant to your marketing package (such as quotes sent, accepted, or jobs completed), not to make changes within your software, place orders, or access unrelated business or financial records, unless separately agreed with you.
• You may revoke this access at any time; doing so may affect our ability to report on quote and job outcomes accurately until an alternative arrangement is agreed.
12. Confidentiality and data protection
We’ll handle any personal data you provide in line with our [Privacy Policy]. Both parties agree to keep confidential any non-public business information shared during the working relationship, and not to disclose it to third parties without consent, except where required by law.
13. Liability
To the extent permitted by law:
• Our total liability to you for any claim arising from our services is limited to the total fees paid by you in the 3 months before the issue arose.
• We are not liable for indirect or consequential losses, including loss of profits, loss of business opportunity, or reputational damage.
• Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud, or any other liability which cannot be excluded by law.
14. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in our services or the law. We’ll notify existing clients of any material change before it takes effect. Continued use of our services after a change takes effect means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact us
If you have questions about these Terms:
Contact email: info@nohasslefortrades.com Business address: 108 Malvern Road, CB1 9LD Cambridge
These Terms were last reviewed on 17th August 2026.